Posted April 4, Root Admin. AdvancedSetup Posted April 4, Hello lilmantony Sorry to hear you're having issues with your system. Let me have you run the following to ensure the system is not infected first. If you don't have Malwarebytes installed yet please download it from here and install it.
Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed click on the View Report button, then the Export button and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use.
Wait until the database is updated. Click Scan Now. Your PC should reboot now if any items were found. After reboot, a log file will be opened.
Attach or Copy its content into your next reply. You can check here if you're not sure if your computer is bit or bit Double-click to run it.
When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log FRST. Please attach it to your reply. The first time the tool is run, it also makes another log Addition.
If you've, run the tool before you need to place a checkmark here. Please attach the Additions. Are you still using the Seitek Cyborg mouse? From the logs "Windows Resource Protection found corrupt files and successfully repaired them. Then restart the computer again and let me know if Windows Defender is now off or not. Okay, please use the following link to uninstall Malwarebytes Uninstall and reinstall using the Malwarebytes Support Tool Do not allow it to reinstall when it offers to do so.
Decline and finish tool. Then reboot a second time and run FRST again and post back both new logs please. Okay, let's have you run this fix and reboot again. Let me know how it goes. This topic is now closed to further replies. Go to topic listing. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer.
The information is saved to a file on the Desktop named mbst-grab-results. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards.
The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics : Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Requested logs Greetings, Please try a clean install to see if that corrects the issue the repair with the Support Tool just tries a normal reinstall which might not replace every file : Run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left not Start Repair Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here If that doesn't correct the issue, please open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then select the Display tab and scroll down to the bottom and toggle the option for Hardware acceleration and restart the system to see if that corrects the issue.
Please let us know how it goes and whether the issue still persists or not. If you are having technical issues with our Windows product, please do the following:. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files , then browse to where your files are located, select them and click the Open button.
We need to get information from this machine in order to have the proper detail to help you forward. Can you please follow the directions from the following KB article and post back your logs so that we can review.
Upload Malwarebytes Support Tool logs manually. A scan that long is beyond ridiculous, all the years I've been using Malwarebytes I don't think I've had a scan last longer than 5 minutes and this is on a 7 year old desktop. In any case Porthos will fix you up. You need to be a member in order to leave a comment.
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